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Privacy Policy for Your bentogel Account

This Privacy Policy explains what we collect when you open an account for Slots, Aviator, or live tables, and how that data helps us confirm DANA, OVO, GoPay…

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bentogel Privacy Policy for Your bentogel Account
CONTACT PATHS

Where to send privacy requests

When you want to ask about your data, we keep the path simple. Open live chat from the account menu, send email to [email protected], or use the form in your settings if you want a copy, a correction, or a deletion request where local law allows. Our team answers in English and simple local terms from 08:00 to 24:00 WIB, so you can reach us after work or late at night.

Team online

Live chat

Open live chat from the account menu and send the request from your registered account. We use that channel for access, correction, and deletion checks, and we reply in the same thread once the verification step is complete.

Email

Write to [email protected] from the email on file and include your name, account ID, and the change you want. We use that mailbox for policy questions, record copies, and contact changes that need a written trail.

Settings form

Use the form in your settings if you want a faster record of the request. It captures the time, your registered contact detail, and the reason for the change, then sends it to the privacy team for action.

PRIVACY CARE

How we handle your records

We treat your records as account data, not a marketing list. Cookies keep you signed in, remember language choice, and help us spot unusual access from a new device or browser.

Collection

We collect only what the account flow needs: name, phone, email, device type, browser signals, and the payment record tied to DANA, OVO, GoPay, QRIS, or bank transfer. Anything unrelated stays out of scope.

Cookies

Cookies and local storage remember sign-in state, page language, and the last device you used. If you clear them in Chrome, Safari, or another browser, we may ask you to verify again on the next session.

Security checks

A change to email, phone number, or withdrawal details triggers a verification step from the registered contact. That extra check helps stop someone else from moving your account data without your approval.

Retention

We keep chat logs, device traces, and payment references only for the period needed to answer requests, settle disputes, or meet legal duties. After that, we remove, mask, or archive them in a limited form.

Your requests

If you want access, correction, or deletion where local law allows, send the request from your registered address and tell us which record to change. We answer through email or in-account chat with the next step.

Local scope

This policy applies to accounts from Indonesia and other places only where local law permits our service. If the rules in your area change, we follow them for your account and adjust what we can keep.

Questions about your privacy policy

These are the privacy questions we hear most often from people opening an account or checking how their records are handled. Each answer stays focused on data use, access, correction, deletion, and the contact path you can use from mobile or desktop. If your case is unusual, send the request from your registered email or in-account chat and we will check what the local rules allow before we respond.

We collect the details needed to create and secure your account: name, email, phone number, device type, browser signals, and payment records linked to DANA, OVO, GoPay, QRIS, or bank transfer. We do not ask for extras without a clear reason.

Cookies help keep you signed in, remember language choice, and save the last screen you used. They also help us spot unusual access. If you clear them in Chrome or Safari, you may need to verify again.

Yes. Send the request from your registered email or the in-account form, and we will confirm the account before we reply. Where local law allows, we can share a copy or explain which parts we keep.

Use live chat, email, or the settings form and tell us exactly what needs to change. We check the registered contact first, then update the record or explain why a field must stay as it is.

We keep payment records only as long as they are needed to verify the account, match a transaction, handle a dispute, or meet legal duties. After that, we remove or mask the record as required.

A new phone, a browser change, or a cleared cookie set can trigger another security check. That helps us keep the account tied to you, not to the device that happened to be open.

Contact the privacy team through live chat, [email protected], or the form in your settings. We answer in English and simple local terms from 08:00 to 24:00 WIB, and we will point you to the next step.

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